No returns are accepted under any circumstance.
Due to the nature of this product, it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the adult products industry.You may cancel your order prior to work being started on your doll, and there is a 10% cancellation fee.
If your product or any part is damaged during the shipment process and the box has visible damages you should open a complaint with the shipment carrier while they are delivering the box, as that probably happened during the shipment. After that, please report to us so we can also escalate it. Cardboard boxes and even Flight Case might get scratches or get broken during the shipment as most products are heavy. Please report to the shipping company if you see visible issues on the box.
If the product has any issues, please send photos to us and we will assess the issue in order to provide a solution, it will depend on the nature of the incident.
If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us to avoid a repeat of these issues in the future.